Frequently asked questions

They are made from Jesmonite, a two-component casting material consisting of a water-based acrylic polymer liquid combined with a mineral-based powder (gypsum). The material is compact, strong and impact-resistant. Jesmonite is water-based and solvent-free, making it particularly environmentally friendly and sustainable.

All products are handcrafted by us, cast in moulds and then hand-sanded and finished.

As a result, variations in colour and pattern may occur, along with small air bubbles and minor imperfections. This is what makes each product truly unique—and beautifully individual, if we may say so ourselves.

All of our products are created in-house at our own studios in Frederiksberg and Hvidovre. Here, we place a strong emphasis on quality, craftsmanship and sustainability

No. The products are made from Jesmonite, which is a casting material. Jesmonite is extremely strong and impact-resistant, meaning it is not fragile like glass or ceramic. It also does not require kiln firing. Instead, it cures in moulds, making it a very low-energy and environmentally friendly production process.

The products can be cleaned with a damp cloth. They are protected against water and dirt; however, we recommend wiping up larger amounts of liquid promptly and avoiding leaving the products standing in water. Please avoid harsh cleaning agents and use mild, everyday soaps such as dishwashing liquid.

Candles should be extinguished before they burn all the way down, as this may cause soot and damage to the candle holder. Any soot can usually be removed with warm water.

No. The products are hand-sanded and have no sharp edges. In addition, larger products are fitted with rubber pads to provide extra stability and surface protection.

Our products are protected against water and dirt; however, we recommend wiping up larger amounts of liquid promptly and avoiding leaving the products standing in water. If coffee or other staining liquids are spilled, we advise cleaning them immediately.

The trays can be used as bases for items such as soap dispensers or similar. The products can also be washed with water and mild soap. Trays with gold or silver finishes should not be used as bases for wet items.

Yes, they can. However, if you use a tray for oil or similar liquids, it may cause permanent marks if the surface is exposed to excessive moisture or if the product has not been finished specifically for wet use. We recommend wiping the oil bottle before placing it back on the tray if it has oil on the surface.

The products are also suitable for holding salt and other spices.

Absolutely – we would love to! We truly enjoy creating custom orders. If you have a specific request, such as a particular colour combination or design, please feel free to contact us. We are also happy to provide ideas and creative input if needed. 

Payment Terms

We accept payment via the following methods: Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB, Apple Pay and MobilePay.
In the event of a refund, it may take up to 10 business days before the amount is visible in your account.

Payment will only be charged to your account once the physical product has been dispatched or the digital product has been created, unless otherwise agreed or stated in your order.

Reservation of Funds

When using a payment card—both debit and credit—the purchase amount will be reserved on your account. The reserved amount remains blocked until the webshop has processed and dispatched your order. Once the order has been dispatched, the payment will be captured.
The reservation period depends on the product or service purchased.

Authorisation on Debit Cards

When using a debit card, you will see the amount reserved on your account, and your available balance will be reduced accordingly. If you or the webshop subsequently cancel the order, the webshop cannot withdraw the funds; however, the reservation may remain active for a period of time. Please note that only your bank or card issuer can release the reservation.

Authorisation on Credit Cards

For credit cards, the amount will only be charged to your account and appear on your statement once the webshop processes and captures the payment for your order.

We produce our products in small batches to avoid overproduction and to ensure sustainability. As a result, the product you order may be created specifically for you. We appreciate your understanding and patience—in return, we promise a unique, handcrafted product made with care in Denmark.

Our standard delivery time is 2–7 business days.

As a general rule, parcels are dispatched on all business days.

If your order is urgent, please send us an email at hello@kreabyus.dk. We always respond within 24 hours. In many cases, it is possible to arrange collection directly from us in Frederiksberg or Hvidovre.